Terms & Conditions – Customskateboards.com®

1. Overview

By placing an order with Customskateboards.com®, you agree to the terms outlined below. All products are manufactured to order in the USA.

2. Made-to-Order Products

All skateboard decks are custom manufactured per order. We do not stock finished decks.

Once production begins, the order is non-cancellable and non-refundable.

3. Production Timeframes

Production timelines are estimates only, not guarantees.

Standard production:

  • Small runs: approximately 1–2 months (Monday–Friday)
  • Larger or complex orders may require additional time

Orders with:

  • Multiple graphics
  • Multiple sizes or shapes
  • Special requests

…will require additional production time.

4. Delays

Orders may be delayed due to factors including but not limited to:

  • Equipment maintenance or malfunction
  • Raw material availability
  • Quality control or reprints
  • High order volume
  • Weather or external disruptions

No compensation is provided for delays.

5. Shipping

Shipping is handled by UPS.

  • Tracking is sent directly by UPS via email
  • Transit times are separate from production times
  • Shipping costs are non-refundable

Customers are responsible for:

  • Monitoring tracking updates
  • Providing correct shipping information

Refused shipments may incur additional fees.

6. Custom Printing & Color Variation

Color matching is not guaranteed.

Variations may occur due to:

  • Monitor settings
  • Lighting conditions
  • Printing process
  • Wood grain and materials

Orders of 1–10 decks are considered sample runs. Customers concerned about color accuracy should order a sample prior to larger runs.

7. Materials & Construction

Decks may include:

  • Assorted stained veneers
  • Natural wood layers

We do not guarantee specific veneer colors or grain patterns.

Special requests such as extra plies, wood grain selection, top printing, or custom features may extend production time.

8. Returns & Refunds

All sales are final.

We do not accept returns or provide refunds for:

  • Custom printed products
  • Color variation
  • Delays
  • Customer-submitted artwork issues

Returns are accepted only for structural defects such as delamination:

  • Must be reported within 10 days of delivery
  • Photo or return required for evaluation
  • Return authorization required

Unauthorized returns will be refused.

9. Use of Product

Custom products are not eligible for return once used, including:

  • Promotional use
  • Commercial use
  • Social media use
  • Customer resale or client delivery

10. Order Changes & Cancellations

Orders may only be cancelled if production has not started.

Once marked as “in production” or “printed”, the order cannot be cancelled.

11. Liability

Customskateboards.com® is not responsible for:

  • Indirect or consequential losses
  • Business interruptions
  • Missed deadlines related to order timing

12. Pricing

Prices are subject to change at any time without notice.

Previous pricing is not guaranteed for future orders unless explicitly agreed.

13. Agreement

By placing an order, you confirm that you have read and agreed to these terms.